MICROSOFT DYNAMICS 365

Get more from the platform you already use.

Connect CRM, ERP, project delivery, field operations, automation, data and AI into a business ecosystem that grows with you.

MICROSOFT DYNAMICS 365

One ecosystem. Multiple business capabilities.

Implementation, customization, migration, integration, support and solution architecture across the Dynamics 365 portfolio.

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SCRM

Microsoft Dynamics 365 Sales

Manage leads, opportunities, accounts, activities, sales processes and pipeline visibility.

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CSCRM

Microsoft Dynamics 365 Customer Service

Improve case management, knowledge, queues, SLAs, service workflows and customer support.

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POPROJECTS

Microsoft Dynamics 365 Project Operations

Connect project sales, estimates, contracts, resources, delivery, time and expenses.

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FSSERVICE

Microsoft Dynamics 365 Field Service

Plan work orders, schedule technicians, manage assets and deliver connected field service.

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CICUSTOMER

Microsoft Dynamics 365 Customer Insights – Journeys

Design journeys, personalize engagement, automate communications and improve marketing outcomes.

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FERP

Microsoft Dynamics 365 Finance

Support financial management, budgeting, accounts, reporting, compliance and enterprise finance.

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SCERP

Microsoft Dynamics 365 Supply Chain Management

Improve procurement, inventory, warehouse, planning, fulfillment and supply chain visibility.

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HRPEOPLE

Microsoft Dynamics 365 Human Resources

Modernize employee information, HR processes, benefits, leave and workforce administration.

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BCSMB ERP

Microsoft Dynamics 365 Business Central

Connect finance, sales, purchasing, inventory and operations in an adaptable business platform.

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Need CRM + ERP integration? KSOFT AI can help define architecture, integration points, migration approach, security, automation and reporting.
Dynamics services

From roadmap to managed support.

A

Assessment & Roadmap

Current-state assessment, gap analysis, target architecture and implementation roadmap.

I

Implementation

Configuration, customization, integrations, testing, training and deployment.

M

Migration & Upgrade

Plan data, solution, environment and process migration with controlled cutover.

S

Support & Optimization

Resolve issues, improve processes, monitor adoption and continuously optimize.

AI

AI Enablement

Identify where Copilot, agents and automation can enhance your Dynamics processes.

Integration

Connect Dynamics with ERP, HR, websites, external applications and data platforms.